Monday, March 18, 2013

The Habits of Effective Administrators

1.    Balance management with leadership.
School administration involves both management duties and leadership opportunities. The management side tends to be the stuff that one has to do. Leadership is the stuff that one chooses to do. It’s very important as an educational administrator (especially a rookie) to remember these two things i) to be a leader you need followers and ii) to gain followers one must complete management duties in a timely and efficient manner. Teachers will not care what you have to say about educational leadership if you don’t manage effectively.
2.  Envision the ideal, but focus on the doable.
Effective school leaders have a vision of what their “ultimate” school looks like. This vision helps create the culture and atmosphere of the schools in which they work. But a clear path directly to this goal is rarely, if ever, discernible. Leaders must pick their way toward this goal one small step at a time, focusing on ideas and changes that can be implemented now, ones that may take a year or two and ones that may take 5 years. The ideal is never achieved because it always evolves, but it’s the incremental changes made working toward the ideal that improve learning for students.
3. Act as a representative for the missing voice.
A big part of being an administrator is helping sort out other people’s conflicts. Parents will come to complain about teachers, teachers about kids, kids about teachers etc. With interpersonal issues, getting one side of the story never suffices in shedding enough light on the situation, of course it’s imperative to get views from all possible sides in these matters. But in the interim, while listening to the initial report of any conflict, effective leaders try to understand the missing person’s point of view, and keep that in their mind as the discussion progresses. Adopting and, where necessary, representing the missing person’s point of view helps in keeping the discussion focused and moving toward settlement. Too readily accepting the initial complaint at face value often leads to more awkward situations later on.
4. Listen and interpret.
People will usually say what they mean, but often mean more than what has actually been said. Often they’re simply shy about “sharing everything”. A student who admits to going to bed too late can be expressing numerous things, from anxiety issues to more esoteric ailments like “screen addiction”. A teacher complaining about too much marking may be asking for help in planning or looking for ways to work more efficiently. Effective administrators pick up on this and, using communication techniques such as paraphrasing, try to elicit the full meaning of what is being communicated. It’s only after frank discussions with all necessary information available that effective feedback, and help where necessary, can be provided.
5. Reflect constantly.
After every action, interaction and decision, the best administrators will always ask “How could that have been done better?” Whether something has gone extremely well, or the flaws in planning and/or execution were evident for all to see, a cycle of constant reflection upon their work allows these administrators to improve their practice every day.
6. Plan for your own departure.
It’s nice to think of one’s self as indispensible, but the aim of an effective administrator should be the opposite. After all, the essence of true leadership is building capacity within an organization.  If there’s a process or procedure that’s important to the running of a school, strong administrators will ensure that they are not the only people within the building capable of completing the task.  Whether it’s something as mundane as turning off the bells for a holiday or as complex as building a timetable, building redundancy into the system is a critical part of creating a robust and sustainable leadership structure.
7. Improving student learning is our sole guiding principle.
This may seem like a truism, but nevertheless we often find ourselves asking “What’s best for ________?”. I’ve seen this simple question work miracles, from diffusing extremely tense conversations with both teachers and parents, to kick-starting what seems like a stalled professional development conversation. Everyone in the field of education works from the premise that we’re here to help students, we all just need to be reminded once in a while.